Refund Policy
At mvsdeals.com, we aim to deliver the best products and services. If you are not satisfied with your purchase, we offer a hassle-free return and refund process. Please read the following carefully to understand how it works.
- Conditions for Return
You can return products within 30 days of receiving your order, provided the item is in unused condition with no signs of wear or damage. The original packaging and all labels must be intact, and a receipt or proof of purchase is required for processing the return.
- Items Not Eligible for Return
Certain products are not eligible for return, such as digital products or software once the license has been activated. Opened antivirus or software that has been registered is non-returnable, as well as gift cards, promotional items, and clearance products.
- How to Initiate a Return
To initiate a return, please contact our support team at [email protected] with your order number and reason for the return. Once your return request is approved, we will provide a return authorization with instructions. The product must be securely packaged and shipped to the address provided in the authorization.
- Refund Processing
After we receive the returned product and confirm it meets the return conditions, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and credited to your original payment method. Processing times may vary based on your bank or payment provider.
- Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the product was damaged or defective upon delivery. Original shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund, if applicable.
- Exchanges
For exchanges, please reach out to us at [email protected]. If the product is eligible, we will guide you through the exchange process. Exchanges will only be processed once the original product is returned and inspected.
- Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, notify us within 48 hours of receiving the order. We will arrange for a replacement or a full refund without additional charges.
- Contact Us
If you have further questions about our return or refund policy, please contact us:
ShopNewMVS.com
Email: [email protected]
Website: mvsdeals.com
Disclaimer: All products available on Mvs Deals are directly supported by their respective brands. We strictly adhere to the FTC’s Mail, Internet, or Telephone Order Merchandise Rule to ensure consumer protection. Mvs Deals is an independent e-commerce platform specializing in computer peripherals and software. All products listed on our website are legitimate licenses obtained from authorized partners of the respective brands. Mvs Deals disclaims any association or affiliation with the products or subscriptions purchased through our site. Our merchandise may also be available on the brand owners’ websites. Please refer to our website for detailed Buying and Refund policies.
